What we’ve shipped, fixed and improved.
Pick a ready-made automation, check the email and switch it on. Sixteen of them, including two new ones: tomorrow's quiet times with a code that only works for them, and rainy day plans for indoor venues.
Read the updateA chronological record of launches, improvements and fixes.
A block email editor that already knows your brand, a unique offer code for every guest, and new ways to grow a mailing list you can trust. All included at no extra charge.
Update: the PHP security fix is installed and everything is running normally. No action is needed on your side.
An add-on that runs before the main booking, a swim before Sunday lunch say, can now offer its own real time slots with a changing-time gap before the table. What add-on sessions are, what changed, and what your guests see.
Guests can now pay a small extra fee at checkout to make their booking refundable, movable, or both, up to a cutoff you control. It works on a holding deposit or on the full amount, which is what most venues actually take. If the guest never uses it, the fee is extra margin. If they cancel, you refund minus the fee and get the slot back in time to resell it.
The BookingNinja staff app is live in the Apple App Store and on Google Play. It's free, it's invite-only, and it covers the four things a team needs from a rota: knowing when they're on, changing it when they can't be, booking time off, and clocking in.
Sixteen changes went live this week and not one of them was our idea. Membership cards now have real numbers and drop straight into Apple Wallet and Google Wallet; bookings got a read-only permission tier; membership billing runs on any cadence you like; custom fields drag into order; allergies can go on the print sheet. Every one of them traced back to a venue who asked.
Gift cards just had their biggest release yet. Cards now live in Apple and Google Wallet with balances that update themselves, gifts can be scheduled for the right morning, printed cards can go out in the post, the till takes gift cards as payment, and any refund can be issued as store credit instead of cash leaving your account.
Your booking page can now show guests which times and days are quiet, steady or busy — small labels on the time slots and dots on the calendar, never numbers. Turn it on per session and the families hunting for a calm visit will book themselves into your empty Tuesdays.
Deposits can now take a first payment the guest chooses at checkout, confirm the booking immediately, then track the remaining balance against a due date. Guests pay it off from their booking page, reminders go out on your schedule, and your diary and Advanced View both show who still owes you what.
Every change anyone makes to your venue's setup is now recorded: who made it, when, what it was before, and which screen or tool they used. Most changes come with a button to put them back, and rolling one back is checked first so you can't quietly close a slot guests are already booking.
The most requested feature in our last customer survey is live. Draw your venue once in the new Floor Plan Editor, then run every service from a live map: colour-coded tables, a timeline you can scrub through the day, and the option to let guests pick their own table when they book online.
Your customer database just had its biggest upgrade yet. Every booking, table order, gift card and piece of feedback now lands on one profile, with a full timeline, guest preferences your whole team can see, one-click duplicate merging, CSV import and customers at the till.
Your guests don't think in sessions, they plan evenings. Addon Sessions lets them build the whole night in one booking: welcome drinks before dinner, a wine tasting after it, all timed back-to-back with one payment and a table held for every part.
The amount you take at booking is a blunt tool when it is the same for everyone. Deposit Reductions automatically lower whatever a customer pays upfront, whether that is a deposit, a full event ticket, or a prepayment, on quiet nights, for early bookers, or on specific sessions. You set the rules once and they run themselves.
Fully AI-generated posters look clever and fall apart the moment you need real details. The new Graphics editor is the opposite: a proper design tool built into BookingNinja that pulls your real session name, date, logo and colours straight in, so you can turn out on-brand social posts in minutes.
Run your venue on Square? Connect it to BookingNinja and take booking deposits, gift vouchers, table orders and payment links straight into the Square account you already reconcile every day.
Run events across multiple dates, understand your venue with in depth analytics, get in-depth reporting for staff cost and close areas when rain is expected!
It might seem odd to publish what we're not doing, but we want to be honest about the decision.
We've been monitoring the most common edits you make and have been working on tools to make performing common changes take just seconds.
Introducing our table ordering feature, allowing you to increase average order size and optimise team time!
We've rebuilt the Gantt view from the ground up, with search, cleaner visuals, smarter zoom, 100-step undo and more.
What happened during the global Cloudflare outage on 18 November 2025, and how we kept your bookings accessible.
A cleaner, faster gift card experience with custom-priced cards, design choices, HTML designs, custom fields and more.
A simple way to add clear, timely messages to your booking forms at exactly the right moments.
Restrict which guest types a discount applies to, cap the number of discounted guests, and set a maximum discount value.
A nice big round number for this one, as we've got a LOT to cover, alongside the usual bug fixes.
Version 9.2 introduces a range of fixes and changes, all from user feedback and requests.
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