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Please review the terms and conditions applicable to your use of BookingNinja.

BookingNinja — Terms & Conditions of Service

Last updated: 1 March 2024

Never Board Ltd, registered in England and Wales, trading as BookingNinja ("BookingNinja", "we", "us", "our")

These Terms and Conditions ("Agreement") govern your access to and use of the BookingNinja platform ("Platform"). By registering for or using the Platform, you ("Subscriber", "you", "your") agree to be bound by this Agreement. This Agreement is intended for business customers — venue operators including restaurants, cafés, soft play centres, board game cafés, and leisure facilities.

BookingNinja is a trading name of Never Board Ltd, registered in England and Wales.

1. Definitions

  • Platform — the BookingNinja software-as-a-service booking and reservation management system, including all associated web interfaces, APIs, and tools.
  • Subscriber — the business entity or individual who has registered for an account on the Platform.
  • End Customer — any member of the public who uses the Platform to make a reservation or booking at a Subscriber's Venue.
  • Booking Data — all information relating to reservations, End Customers, and associated transactions processed through the Platform.
  • Subscription Fees — the fees payable by the Subscriber in exchange for access to the Platform, as set out in the relevant pricing plan.

2. Account Registration & Eligibility

To use the Platform, you must register for an account. By doing so, you represent and warrant that:

  • You are at least 18 years of age and have the legal authority to enter into this Agreement on behalf of your business.
  • All information provided during registration is accurate, current, and complete.
  • You will maintain and promptly update your account information to keep it accurate.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
  • You will notify us immediately of any unauthorised use of your account or any other security breach.

BookingNinja reserves the right to refuse registration or suspend any account at its reasonable discretion.

3. The Platform & Services

3.1 Scope of Services

BookingNinja provides a cloud-based reservation and booking management platform designed to help Venues manage customer bookings, table or session allocations, customer communications, and related operational functions. The specific features available to you will depend on your chosen subscription plan.

3.2 Availability

We aim to provide the Platform with a high level of availability, but we do not guarantee that it will be uninterrupted or error-free at all times. We may carry out scheduled maintenance from time to time and will endeavour to provide reasonable advance notice where practicable. We shall not be liable for losses arising from downtime caused by circumstances outside our reasonable control.

3.3 Updates & Changes

We reserve the right to modify, update, or discontinue features of the Platform at any time. Where a change materially affects your use of the Platform, we will provide reasonable notice. Continued use of the Platform following any such change constitutes your acceptance of the updated service.

4. Subscription & Payment

4.1 Fees

Subscription Fees are as set out on the BookingNinja website or as otherwise agreed in writing at the time of signup. All fees are quoted exclusive of VAT unless otherwise stated. VAT will be charged at the applicable rate.

4.2 Billing

Subscriptions are billed in advance on a monthly or annual basis depending on the plan selected. Payment is due on the billing date associated with your account. You authorise BookingNinja (or its payment processor) to charge your nominated payment method for all fees due.

4.3 Late Payment

If a payment fails or is overdue, we reserve the right to suspend access to the Platform until the outstanding amount is settled. We may charge interest on overdue amounts at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

4.4 Price Changes

We may change our Subscription Fees at any time by providing at least 30 days' written notice. Your continued use of the Platform after the effective date of a price change constitutes your acceptance of the new fees.

5. Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with this Agreement. You must not:

  • Use the Platform in any way that violates applicable law or regulation.
  • Use the Platform to collect or process personal data in violation of applicable data protection law, including the UK GDPR and the Data Protection Act 2018.
  • Attempt to gain unauthorised access to any part of the Platform or its underlying systems.
  • Transmit any unsolicited commercial communications (spam) via the Platform.
  • Reverse engineer, decompile, or attempt to extract the source code of the Platform.
  • Resell, sublicense, or otherwise make the Platform available to third parties without our prior written consent.
  • Include links to competitor booking platforms or reservation services on your BookingNinja booking form or booking pages without prior written permission from BookingNinja.
  • Use the Platform in a manner that could damage, disable, or impair its operation or interfere with other users.

6. Data Protection & Privacy

6.1 Roles

For the purposes of UK data protection law, BookingNinja acts as a data processor in respect of personal data about End Customers that you collect and manage through the Platform. You act as the data controller for such data and are responsible for ensuring you have a lawful basis for its collection and use.

6.2 Your Responsibilities

You are responsible for ensuring that your use of End Customer data collected via the Platform complies with all applicable data protection legislation, including obtaining appropriate consents where required, providing adequate privacy notices to End Customers, and honouring any data subject rights requests.

6.3 Our Responsibilities

BookingNinja will process personal data only in accordance with your instructions and our Data Processing Agreement (DPA), which forms part of this Agreement. We will implement appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, or disclosure.

6.4 Data Retention

Upon termination of this Agreement, we will retain your data for a period of 90 days, during which time you may request an export. After this period, your data will be securely deleted unless we are required by law to retain it for longer.

7. Intellectual Property

7.1 BookingNinja IP

All intellectual property rights in the Platform, including software, design, trade marks, and documentation, are and remain the property of BookingNinja Ltd. Nothing in this Agreement transfers any ownership of such rights to you.

7.2 Subscriber Content

You retain ownership of all data, content, and materials you upload to or create within the Platform ("Subscriber Content"). You grant BookingNinja a limited, non-exclusive licence to use Subscriber Content solely for the purpose of providing the Platform and associated services to you.

7.3 Feedback

If you provide feedback, suggestions, or ideas regarding the Platform, you grant BookingNinja a perpetual, royalty-free licence to use such feedback for any purpose, without obligation to you.

8. Confidentiality

Each party agrees to keep confidential any proprietary or non-public information disclosed by the other party in connection with this Agreement, and not to disclose such information to any third party without prior written consent, except as required by law. This obligation survives termination of the Agreement.

9. Limitation of Liability

9.1 Exclusions

To the fullest extent permitted by law, BookingNinja shall not be liable to you for any: loss of profits; loss of revenue; loss of business; loss of data; indirect or consequential losses; or losses arising from third-party systems or integrations not directly operated by BookingNinja.

9.2 Cap on Liability

BookingNinja's total aggregate liability to you under or in connection with this Agreement shall not exceed the total Subscription Fees paid by you in the three (3) months immediately preceding the event giving rise to the claim.

9.3 Exceptions

Nothing in this Agreement limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other matter which cannot lawfully be excluded.

10. Indemnity

You agree to indemnify and hold harmless BookingNinja, its officers, employees, and contractors from and against any claims, losses, damages, or expenses (including reasonable legal fees) arising from: your use of the Platform in breach of this Agreement; your violation of any applicable law or regulation; or any claim brought by an End Customer arising from your actions or omissions.

11. Cancellation Policy

11.1 How to Cancel

To cancel your subscription, you must send a written cancellation request by email to [email protected]. Your cancellation will be recorded from the point at which that email is received by BookingNinja.

11.2 Notice Period

To ensure the smooth and orderly conclusion of services — including the processing of any outstanding refunds and other transactions relating to End Customers who have made bookings through your Venue — cancellations should be submitted with at least 30 days' notice prior to your intended end date. This period allows time for all pending customer-related transactions to be completed before the account is closed.

11.3 Data Export

Prior to cancellation taking effect, you may export your Booking Data using the export tools available within the Platform. Any data exported from the Platform must not be used for marketing or promotional communications directed at End Customers unless those individuals have expressly opted in to receive such communications from your Venue. Use of exported data in violation of this clause, or in breach of applicable data protection law, is solely your responsibility.

11.4 Booking URLs

Your BookingNinja booking URL is provided to you for use during your active subscription. Upon cancellation, that URL may be reused, reassigned, or redirected by BookingNinja at its sole discretion. You should not rely on the continued availability or exclusive use of your booking URL beyond the end of your subscription.

11.5 Disputes Following Cancellation

Any disputes relating to your subscription, invoicing, or service arising at or around the time of cancellation must be submitted in writing to [email protected] within 30 days of the cancellation date. Disputes raised after this period will not be considered.

11.6 Refunds

Subscription Fees are non-refundable except at BookingNinja's discretion or where required by law. Any partial-month fees will not be prorated unless otherwise agreed in writing.

12. Termination

12.1 Termination by You

You may terminate this Agreement at any time in accordance with the cancellation process described in Section 11.

12.2 Termination by BookingNinja

We may terminate or suspend your access to the Platform immediately and without notice if:

  • You breach any material term of this Agreement and (where the breach is capable of remedy) fail to remedy it within 14 days of written notice.
  • You fail to pay any Subscription Fees when due.
  • You become insolvent, enter administration, or are subject to any analogous insolvency event.
  • We are required to do so by applicable law.

12.3 Effect of Termination

Upon termination, your right to access and use the Platform will cease immediately. Sections relating to intellectual property, limitation of liability, confidentiality, data protection, and governing law shall survive termination.

13. Force Majeure

Neither party shall be liable for any failure or delay in performance resulting from circumstances beyond their reasonable control, including acts of God, pandemics, government actions, internet outages, power failures, or other events outside the affected party's reasonable control.

14. Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these Terms and Conditions from time to time. Where changes are material, we will notify you via email or an in-platform notice at least 30 days before they take effect. Your continued use of the Platform after that date constitutes acceptance of the revised terms. If you do not accept the revised terms, you may cancel your subscription in accordance with Section 11.

16. General

  • Entire Agreement — This Agreement (including any DPA and applicable order forms) constitutes the entire agreement between the parties and supersedes all prior representations, negotiations, or understandings.
  • Severability — If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
  • Waiver — Failure by either party to enforce any right under this Agreement shall not constitute a waiver of that right.
  • Assignment — You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of assets.
  • Notices — Formal notices to BookingNinja should be sent to the registered business address or by email to [email protected]. We may send notices to you at the email address associated with your account.

Never Board Ltd, trading as BookingNinja — bookingninja.io
For support: [email protected] | Cancellations: [email protected]

BookingNinja — Terms & Conditions of Service

Last updated: 1 Jan 2026

Never Board Ltd, registered in England and Wales, trading as BookingNinja ("BookingNinja", "we", "us", "our")

These Terms and Conditions ("Agreement") govern your access to and use of the BookingNinja platform ("Platform"). By registering for or using the Platform, you ("Subscriber", "you", "your") agree to be bound by this Agreement. This Agreement is intended for business customers — venue operators including restaurants, cafés, soft play centres, board game cafés, and leisure facilities.

BookingNinja is a trading name of Never Board Ltd, registered in England and Wales.

1. Definitions

  • Platform — the BookingNinja software-as-a-service booking and reservation management system, including all associated web interfaces, APIs, and tools.
  • Subscriber — the business entity or individual who has registered for an account on the Platform.
  • End Customer — any member of the public who uses the Platform to make a reservation or booking at a Subscriber's Venue.
  • Booking Data — all information relating to reservations, End Customers, and associated transactions processed through the Platform.
  • Subscription Fees — the fees payable by the Subscriber in exchange for access to the Platform, as set out in the relevant pricing plan.

2. Account Registration & Eligibility

To use the Platform, you must register for an account. By doing so, you represent and warrant that:

  • You are at least 18 years of age and have the legal authority to enter into this Agreement on behalf of your business.
  • All information provided during registration is accurate, current, and complete.
  • You will maintain and promptly update your account information to keep it accurate.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
  • You will notify us immediately of any unauthorised use of your account or any other security breach.

BookingNinja reserves the right to refuse registration or suspend any account at its reasonable discretion.

3. The Platform & Services

3.1 Scope of Services

BookingNinja provides a cloud-based reservation and booking management platform designed to help Venues manage customer bookings, table or session allocations, customer communications, and related operational functions. The specific features available to you will depend on your chosen subscription plan.

3.2 Availability

We aim to provide the Platform with a high level of availability, but we do not guarantee that it will be uninterrupted or error-free at all times. We may carry out scheduled maintenance from time to time and will endeavour to provide reasonable advance notice where practicable. We shall not be liable for losses arising from downtime caused by circumstances outside our reasonable control.

3.3 Updates & Changes

We reserve the right to modify, update, or discontinue features of the Platform at any time. Where a change materially affects your use of the Platform, we will provide reasonable notice. Continued use of the Platform following any such change constitutes your acceptance of the updated service.

4. Subscription & Payment

4.1 Fees

Subscription Fees are as set out on the BookingNinja website or as otherwise agreed in writing at the time of signup. All fees are quoted exclusive of VAT unless otherwise stated. VAT will be charged at the applicable rate.

4.2 Billing

Subscriptions are billed in advance on a monthly or annual basis depending on the plan selected. Payment is due on the billing date associated with your account. You authorise BookingNinja (or its payment processor) to charge your nominated payment method for all fees due.

4.3 Late Payment

If a payment fails or is overdue, we reserve the right to suspend access to the Platform until the outstanding amount is settled. We may charge interest on overdue amounts at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

4.4 Price Changes

We may change our Subscription Fees at any time by providing at least 30 days' written notice. Your continued use of the Platform after the effective date of a price change constitutes your acceptance of the new fees.

5. Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with this Agreement. You must not:

  • Use the Platform in any way that violates applicable law or regulation.
  • Use the Platform to collect or process personal data in violation of applicable data protection law, including the UK GDPR and the Data Protection Act 2018.
  • Attempt to gain unauthorised access to any part of the Platform or its underlying systems.
  • Transmit any unsolicited commercial communications (spam) via the Platform.
  • Reverse engineer, decompile, or attempt to extract the source code of the Platform.
  • Resell, sublicense, or otherwise make the Platform available to third parties without our prior written consent.
  • Include links to competitor booking platforms or reservation services on your BookingNinja booking form or booking pages without prior written permission from BookingNinja.
  • Use the Platform in a manner that could damage, disable, or impair its operation or interfere with other users.

6. Data Protection & Privacy

6.1 Roles

For the purposes of UK data protection law, BookingNinja acts as a data processor in respect of personal data about End Customers that you collect and manage through the Platform. You act as the data controller for such data and are responsible for ensuring you have a lawful basis for its collection and use.

6.2 Your Responsibilities

You are responsible for ensuring that your use of End Customer data collected via the Platform complies with all applicable data protection legislation, including obtaining appropriate consents where required, providing adequate privacy notices to End Customers, and honouring any data subject rights requests.

6.3 Our Responsibilities

BookingNinja will process personal data only in accordance with your instructions and our Data Processing Agreement (DPA), which forms part of this Agreement. We will implement appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, or disclosure.

6.4 Data Retention

Upon termination of this Agreement, we will retain your data for a period of 90 days, during which time you may request an export. After this period, your data will be securely deleted unless we are required by law to retain it for longer.

7. Intellectual Property

7.1 BookingNinja IP

All intellectual property rights in the Platform, including software, design, trade marks, and documentation, are and remain the property of BookingNinja Ltd. Nothing in this Agreement transfers any ownership of such rights to you.

7.2 Subscriber Content

You retain ownership of all data, content, and materials you upload to or create within the Platform ("Subscriber Content"). You grant BookingNinja a limited, non-exclusive licence to use Subscriber Content solely for the purpose of providing the Platform and associated services to you.

7.3 Feedback

If you provide feedback, suggestions, or ideas regarding the Platform, you grant BookingNinja a perpetual, royalty-free licence to use such feedback for any purpose, without obligation to you.

8. Confidentiality

Each party agrees to keep confidential any proprietary or non-public information disclosed by the other party in connection with this Agreement, and not to disclose such information to any third party without prior written consent, except as required by law. This obligation survives termination of the Agreement.

9. Limitation of Liability

9.1 Exclusions

To the fullest extent permitted by law, BookingNinja shall not be liable to you for any: loss of profits; loss of revenue; loss of business; loss of data; indirect or consequential losses; or losses arising from third-party systems or integrations not directly operated by BookingNinja.

9.2 Cap on Liability

BookingNinja's total aggregate liability to you under or in connection with this Agreement shall not exceed the total Subscription Fees paid by you in the three (3) months immediately preceding the event giving rise to the claim.

9.3 Exceptions

Nothing in this Agreement limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other matter which cannot lawfully be excluded.

10. Indemnity

You agree to indemnify and hold harmless BookingNinja, its officers, employees, and contractors from and against any claims, losses, damages, or expenses (including reasonable legal fees) arising from: your use of the Platform in breach of this Agreement; your violation of any applicable law or regulation; or any claim brought by an End Customer arising from your actions or omissions.

11. Cancellation Policy

11.1 How to Cancel

To cancel your subscription, you must send a written cancellation request by email to [email protected]. Your cancellation will be recorded from the point at which that email is received by BookingNinja.

11.2 Notice Period

To ensure the smooth and orderly conclusion of services — including the processing of any outstanding refunds and other transactions relating to End Customers who have made bookings through your Venue — cancellations should be submitted with at least 30 days' notice prior to your intended end date. This period allows time for all pending customer-related transactions to be completed before the account is closed.

11.3 Data Export

Prior to cancellation taking effect, you may export your Booking Data using the export tools available within the Platform. Any data exported from the Platform must not be used for marketing or promotional communications directed at End Customers unless those individuals have expressly opted in to receive such communications from your Venue. Use of exported data in violation of this clause, or in breach of applicable data protection law, is solely your responsibility.

11.4 Booking URLs

Your BookingNinja booking URL is provided to you for use during your active subscription. Upon cancellation, that URL may be reused, reassigned, or redirected by BookingNinja at its sole discretion. You should not rely on the continued availability or exclusive use of your booking URL beyond the end of your subscription.

11.5 Disputes Following Cancellation

Any disputes relating to your subscription, invoicing, or service arising at or around the time of cancellation must be submitted in writing to [email protected] within 30 days of the cancellation date. Disputes raised after this period will not be considered.

11.6 Refunds

Subscription Fees are non-refundable except at BookingNinja's discretion or where required by law. Any partial-month fees will not be prorated unless otherwise agreed in writing.

12. Termination

12.1 Termination by You

You may terminate this Agreement at any time in accordance with the cancellation process described in Section 11.

12.2 Termination by BookingNinja

We may terminate or suspend your access to the Platform immediately and without notice if:

  • You breach any material term of this Agreement and (where the breach is capable of remedy) fail to remedy it within 14 days of written notice.
  • You fail to pay any Subscription Fees when due.
  • You become insolvent, enter administration, or are subject to any analogous insolvency event.
  • We are required to do so by applicable law.

12.3 Effect of Termination

Upon termination, your right to access and use the Platform will cease immediately. Sections relating to intellectual property, limitation of liability, confidentiality, data protection, and governing law shall survive termination.

13. Force Majeure

Neither party shall be liable for any failure or delay in performance resulting from circumstances beyond their reasonable control, including acts of God, pandemics, government actions, internet outages, power failures, or other events outside the affected party's reasonable control.

14. Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these Terms and Conditions from time to time. Where changes are material, we will notify you via email or an in-platform notice at least 30 days before they take effect. Your continued use of the Platform after that date constitutes acceptance of the revised terms. If you do not accept the revised terms, you may cancel your subscription in accordance with Section 11.

16. General

  • Entire Agreement — This Agreement (including any DPA and applicable order forms) constitutes the entire agreement between the parties and supersedes all prior representations, negotiations, or understandings.
  • Severability — If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
  • Waiver — Failure by either party to enforce any right under this Agreement shall not constitute a waiver of that right.
  • Assignment — You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of assets.
  • Notices — Formal notices to BookingNinja should be sent to the registered business address or by email to [email protected]. We may send notices to you at the email address associated with your account.

Never Board Ltd, trading as BookingNinja — bookingninja.io
For support: [email protected] | Cancellations: [email protected]

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