Guest & Ticket Types

What are guest types?

Guest types, also known as ticket types, are a powerful Gold Feature of BookingNinja that lets you ask your customers what tickets they need up front, and then present options based on what they've picked. For example, separating bookings between adults and children.

Helpful for resteraunt and cafe events, they are especially useful for soft play booking management or for similar businesses like role plays, board game cafes, or just about anywhere you need to know a little more about who is booking online.

Using guest types, you can set certain guests to count (or not) towards your capacity limit, send different guests to different sessions or events, charge different amounts of deposits or full payments per each guest type, and much more. The guest type system is the backbone of our powerful hospitality software.

Why are guest types useful?

• Guest types can be set per session, use global settings or use specific custom types for unique events, giving you a lot of flexibility in different types of ticket but keeping the backend system simple and clear for your team.

• Businesses that only occasionally run ticketed events can set up guest types within minutes, and turn them on and off on demand.

• Our powerful rules mean less "telling" the customer a list of instructions on how to use your booking form and more showing them. Set prices, limits, required types all at a system level reducing booking mistakes and team time.

• Hide certain guest types until a customer has selected a set amount of another to give you incredible flexibility on your form without presenting too many options all at once.

• No limits on guest type amounts or guest type rules mean you can have a completely dynamic booking software that can scale with your business.