1. Introduction
Welcome to BookingNinja ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our services.
This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
2. Information We Collect
2.1 Information You Provide
When you create an account with us, we collect:
- Your name
- Email address
- Phone number
- Any other details you choose to provide
2.2 Information We Collect Automatically
For security and service improvement purposes, we automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Browser fingerprinting data for security purposes
- Usage data through analytics platforms
3. How We Use Your Information
We use your personal data to:
- Provide and maintain our services
- Manage your account
- Communicate with you about our services
- Enhance security and prevent fraud
- Improve our services and user experience
- Comply with legal obligations
4. Legal Basis for Processing (GDPR)
Under GDPR, we process your personal data based on:
- Consent: When you create an account and agree to this policy
- Contract: To provide you with our services
- Legitimate interests: For security purposes and service improvements
- Legal obligations: To comply with applicable laws
5. Data Sharing and Third Parties
We do not sell your personal information to any third parties.
We may share your data with:
- Service providers who help us operate our business (under strict confidentiality agreements)
- Analytics providers such as Google Analytics to understand service usage
- Law enforcement or regulatory authorities when legally required
6. Analytics
We use Google Analytics and similar platforms to analyze how our services are used. These tools may collect information such as:
- How often you visit our service
- Pages you visit
- Time spent on pages
- General geographic location (country/city level)
You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Browser fingerprinting for fraud prevention
8. Your Rights Under GDPR
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we process your data
- Portability: Receive your data in a machine-readable format
- Object: Oppose certain types of processing
- Withdraw consent: At any time, where processing is based on consent
9. Data Deletion
You can request deletion of your personal data at any time by:
- Contacting us at [email protected]
- Using the account deletion option in your account settings (if available)
Upon receiving a valid deletion request, we will delete your personal data within 30 days, unless we are legally required to retain certain information.
10. Data Retention
We retain your personal data only for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When data is no longer needed, it will be securely deleted or anonymized.
11. International Data Transfers
If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by the European Commission
- Adequacy decisions
- Your explicit consent
12. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16.
13. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze service usage
- Enhance security
You can manage cookie preferences through your browser settings.
14. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by:
- Posting the new policy on our website
- Sending you an email notification
- Displaying a notice within our service
15. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
Email: [email protected]
You may also contact us to:
- Request access to your data
- Update or correct your information
- Request data deletion
- Exercise any of your rights under GDPR