Generate Soft Play Terms & Conditions
Use our Softplay Terms & Conditions Generator
Use our terms and conditions generator to easily define the rules your soft play centre needs guests to follow. Simply go down the list of various options and pick the terms you want to add to your terms and conditions. Once you're done, you can copy the generated terms and conditions and use them on your website or in your booking system.
Need a booking platform that can handle your terms and conditions? BookingNinja offers such that, it's the all-in-one booking platform for soft play centres.Food and Drink
No outside food or drink is permitted on the premises, except for baby food and milk.
We kindly ask that guests do not bring outside food or drink onto the premises, to maintain hygiene standards and ensure the safety of all visitors.
Outside food and drink are not allowed; however, we have a café that offers a variety of food and drink options for purchase.
Cakes or party food are allowed during private bookings and parties, but must be pre-approved by staff in advance.
We are a nut-free zone for the safety of all children. Please do not bring any food containing nuts onto the premises.
For health and safety reasons, no hot drinks are allowed in the play area.
Only sealed, non-alcoholic drinks are allowed in the seating areas, and must not be consumed on the play equipment.
If you have any special dietary needs or allergies, please speak to a member of staff before your visit so we can accommodate you accordingly.
Guests are welcome to bring their own food for children with specific dietary requirements (e.g., allergies), but we ask that this is eaten in designated areas.
Booking and Cancellations
Booking in advance is advised for all visitors, especially during busy periods.
Please ensure that you arrive at least 15 minutes before your booking time.
Cancellations must be made at least
hours/days before the scheduled visit for a full refund.
No refunds will be issued for cancellations made within
hours/days of your booking.
If you fail to attend your booking, the full amount will be charged.
We reserve the right to cancel or reschedule bookings in the event of unforeseen circumstances, and we will notify you as soon as possible.
Photography and Filming
You may take photographs and videos of your own children, but please be respectful of other visitors.
Photography or filming of other children without permission is not allowed.
Photography or filming is expressly prohibited in the venue.
Please inform staff if you are planning to take professional photographs or videos in the venue.
For safety and privacy reasons, we do not allow any filming or photography in the play area unless it is for personal use.
Liability and Responsibility
By entering the soft play area, you acknowledge and accept responsibility for any injuries sustained while using the equipment.
The venue is not liable for any accidents or injuries that occur due to failure to follow the rules.
Parents or guardians are responsible for ensuring their children play safely and responsibly.
We are not responsible for any lost, stolen, or damaged personal belongings during your visit.
Emergency Procedures
In the event of an emergency, please follow all instructions given by our staff members.
Please make yourself familiar with the location of emergency exits, fire extinguishers, and first aid kits upon arrival.
Staff are trained in first aid, and any incidents should be reported to them immediately.
In case of an evacuation, please remain calm and exit the premises in an orderly manner.
Behavior Expectations
We expect all visitors to be respectful of others, including staff and other guests.
Disruptive or aggressive behavior will not be tolerated, and any guest engaging in such behavior will be asked to leave the premises.
Adults are responsible for the behavior of their children. Any child displaying inappropriate behavior will be asked to leave the play area.
We reserve the right to refuse entry to any person displaying behavior that is unsafe or disruptive to other guests.
We also encourage positive interactions and sharing among all attendees.
Dress Code
For safety reasons, please ensure children wear appropriate clothing while in the play area.
Clothing with zippers, buttons, or any sharp items is not permitted on the play equipment.
Please ensure your child wears comfortable, safe clothing while playing.
No jewellery or accessories should be worn while using the equipment, as they may pose a risk of injury.
Socks must be worn at all times in the play area.
Staff Authority
Our staff members are trained to ensure the safety and well-being of all guests. Please follow any instructions given by staff.
We reserve the right to refuse entry or remove any guest from the premises if they fail to comply with staff instructions or venue policies.
Staff members are available to assist with any queries or concerns you may have during your visit.
Our staff should be treated with respect at all times, and any abusive behavior will not be tolerated.
Special Offers and Discounts
From time to time, we may offer discounts, promotions, or special offers. These are subject to change and may have specific terms and conditions.
Discounts are not valid in conjunction with other offers unless specified.
Please check our website or ask our staff for the latest offers and terms.
Special Events and Parties
Bookings for parties or special events must be made at least
days in advance.
Party packages may include food, drinks, and exclusive use of the soft play area. Please ask for details.
For the safety of all guests, party bookings are limited to a certain number of children. Additional charges may apply for extra guests.
A deposit is required to secure your booking, with the remaining balance due on the day of the event.
Any group bookings or large gatherings must be arranged in advance with the venue.
Memberships and Loyalty Programs
We offer memberships and loyalty programs that may include discounted rates, priority booking, and other benefits.
Memberships are non-transferable and can be canceled with
days notice.
Membership benefits may be revoked if terms and conditions are violated.
Quiet Hours and Sensory Needs
We offer quiet hours or designated sensory-friendly sessions for children who may require a more peaceful environment.
Please check our schedule for sensory-friendly or low noise sessions.
During these sessions, we ask all guests to be mindful of the sensory needs of others and to maintain a calm environment.