Product Updates

See What's Shipping in BookingNinja

Release notes, product improvements, fixes, and launches from the BookingNinja team.

You Asked, We Built It: Floor Plans Are Here

Latest Update July 16, 2026

You Asked, We Built It: Floor Plans Are Here

The most requested feature in our last customer survey is live. Draw your venue once in the new Floor Plan Editor, then run every service from a live map: colour-coded tables, a timeline you can scrub through the day, and the option to let guests pick their own table when they book online.

Get to Know Your Guests: The New Customer Database

Update July 16, 2026

Get to Know Your Guests: The New Customer Database

Your customer database just had its biggest upgrade yet. Every booking, table order, gift card and piece of feedback now lands on one profile, with a full timeline, guest preferences your whole team can see, one-click duplicate merging, CSV import and customers at the till.

Sell the Whole Evening: Introducing Addon Sessions

Update July 12, 2026

Sell the Whole Evening: Introducing Addon Sessions

Your guests don't think in sessions, they plan evenings. Addon Sessions lets them build the whole night in one booking: welcome drinks before dinner, a wine tasting after it, all timed back-to-back with one payment and a table held for every part.

Deposit Reductions: Lower Deposits, Tickets and Prepayments Automatically

Update July 9, 2026

Deposit Reductions: Lower Deposits, Tickets and Prepayments Automatically

The amount you take at booking is a blunt tool when it is the same for everyone. Deposit Reductions automatically lower whatever a customer pays upfront, whether that is a deposit, a full event ticket, or a prepayment, on quiet nights, for early bookers, or on specific sessions. You set the rules once and they run themselves.

Update July 4, 2026

Make Your Own Social Graphics, On Brand and In Minutes

Fully AI-generated posters look clever and fall apart the moment you need real details. The new Graphics editor is the opposite: a proper design tool built into BookingNinja that pulls your real session name, date, logo and colours straight in, so you can turn out on-brand social posts in minutes.

You Can Now Take Payments Through Square

Update July 3, 2026

You Can Now Take Payments Through Square

Run your venue on Square? Connect it to BookingNinja and take booking deposits, gift vouchers, table orders and payment links straight into the Square account you already reconcile every day.

Introducing Marketing Automations

Update June 18, 2026

Introducing Marketing Automations

Set up a rule like "email anyone who hasn't visited in six weeks" and it keeps running on its own — opted-in customers only, frequency-capped, and with full analytics on every send.

We've Built VAT Reduction Support Into BookingNinja

Update May 26, 2026

We've Built VAT Reduction Support Into BookingNinja

Cheaper Kids' Tickets This Summer: We've Built VAT Reduction Support Into BookingNinja

Multiday Events, New Analytics, Rota Reporting & Weather Based Zones

Update March 30, 2026

Multiday Events, New Analytics, Rota Reporting & Weather Based Zones

Run events across multiple dates, understand your venue with in depth analytics, get in-depth reporting for staff cost and close areas when rain is expected!

Why we aren't rolling out phone support

Update March 24, 2026

Why we aren't rolling out phone support

It might seem odd to publish what we're not doing, but we want to be honest about the decision.

Making Quick Edits, Quick to Perform

Update March 5, 2026

Making Quick Edits, Quick to Perform

We've been monitoring the most common edits you make and have been working on tools to make performing common changes take just seconds.

Take Orders Via QR Codes in seconds.

Update March 1, 2026

Take Orders Via QR Codes in seconds.

Introducing our table ordering feature, allowing you to increase average order size and optimise team time!

New Feedback

Update December 1, 2025

New Feedback

Our post-visit feedback system has moved into the new booking flow, with multiple rating points, NPS-style scales, new redirect options and email notifications.

Update November 26, 2025

A Rebuilt Gantt & Timeline View

We've rebuilt the Gantt view from the ground up, with search, cleaner visuals, smarter zoom, 100-step undo and more.

Update November 18, 2025

Cloudflare Outage: What Happened

What happened during the global Cloudflare outage on 18 November 2025, and how we kept your bookings accessible.

Gift Card Improvements

Update November 18, 2025

Gift Card Improvements

A cleaner, faster gift card experience with custom-priced cards, design choices, HTML designs, custom fields and more.

Introducing Contextual Notices in the Booking Flow

Update November 5, 2025

Introducing Contextual Notices in the Booking Flow

A simple way to add clear, timely messages to your booking forms at exactly the right moments.

Update November 3, 2025

Discount Restrictions by Guest Type

Restrict which guest types a discount applies to, cap the number of discounted guests, and set a maximum discount value.

Update 10: Waitlists, Session Linking, Marketing & Feedback Overhaul and More

Update May 27, 2025

Update 10: Waitlists, Session Linking, Marketing & Feedback Overhaul and More

A nice big round number for this one, as we've got a LOT to cover, alongside the usual bug fixes.

Update 9.2: New Venue Closures, Guest Pickable Changes & More

Update May 6, 2025

Update 9.2: New Venue Closures, Guest Pickable Changes & More

Version 9.2 introduces a range of fixes and changes, all from user feedback and requests.

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