Decrease No Shows With Card Capture
Card Capture, where card details are taken, but not charged, is the number one way to reduce no shows and reduce empty covers. It's offered free on BookingNinja.
What is Card Capture?
Card Capture can take a customer's card details but NOT charge them, allowing you to charge them at a later date. This is mostly used for venues who want to take deposits if a customer does not turn up for the booking, also called a "no show".
Nearly all over our competitors offer this a paid add-on beyond normal monthly fees, but we believe it's a fundamental service and can be used on our all our plans, even our free plan.
Why is Card Capture Useful?
Our own data shows that using card capture can reduce no-show bookings by around 90%
Unlike up front payments, it's also rare for a customer to drop out of the process for a card capture
You can capture based on a flat fee or per head, or only capture on specific session and days
We use Stripe, which takes Apple Pay, Google Play, Link. Not only is it secure, reliable and means if you get hacked no customer details are exposed, it's also just far easier for customers who nearly always have details saved in those services.
👀 See Also
Export Booking Data Any Time
Your data is yours, and you shouldn't have to ask for it. Export your booking and customer information into multiple formats at any time.
Variable Booking Duration
Change the length of bookings depending on the total number of guests, the specific session, or even let guests pick thier own session length.
Take Pre-Orders Online
Create menus and take pre-orders for large groups via online bookings.