Automated Review and Feedback Requests

Why Manage Customer Feedback?

Customer reviews are everything. They determine your ranking, your virality and really the fate of your business.

But a single bad experience can also really drag your score down, especially when you're new. That's what we found we started BookingNinja for our own business, so we created a system to maximise the amount of positive reviews while minimizing negative ones.

We've been using this feature in our Board Game Cafe, Playopolis, for five years, and it is currently one of the most reviewed 5 star rated board game cafes in the world, so we know it will work for you, too. Plus, it's available on all our packages.

Manage Customer Reviews Online with BookingNinja

BookingNinja online customer feedback management is, in fact, incredibly simple. We send your customers an email asking for feedback rating. If it's a good rating, then we send them to Tripadvisor, or wherever else you want them to go - your pick.

If it's a bad rating, we keep the feedback for you to view on our platform, but none of your other customers will ever see it.

Why Use Venue Feedback Management?

• Customers are 3x more likely to review a venue when they get an email a few days later vs. being asked in venue.

• You decide what a "good" or "bad" rating is, and where to send people for maximum exposure

• Manually asking for reviews you think will be positive requires guesswork of if your guests had a good time. Our system finds out if they had a good time first, then acts accordingly.

• Automated emails take the pain out of chasing for feedback.