Customer Flags & Blocking

What are Customer Flags? 

Customer Flags attach important notes, tags, and settings to your customers. These digital reminders ensure consistent service, highlight VIPs, or identify problematic guests—giving your team instant insights with every booking.

 Add custom notes to any customer that pop up whenever they book. Perhaps Mrs. Johnson always wants a newspaper at their table, or Mr. Jefferson needs his latest edition of Airplane Weekly. These details appear automatically, ensuring your staff deliver thoughtful service without requiring perfect memory.

Regulars will notice and appreciate the personal touch that makes them feel valued, and just as importantly, have them return.

Block problem customers effectively 

For those rare difficult customers, our robust blocking system gives you complete control. Block by email, phone number, or payment card to prevent troublesome guests from making online bookings.

This multi-layered approach stops determined individuals from simply using different contact details to circumvent restrictions. Your booking form becomes a secure gateway that welcomes valued customers while quietly filtering out those who have previously caused issues.

Tag for immediate visibility 

Create custom tags that appear prominently on booking notifications and dashboard views. Flag VIPs, industry colleagues, frequent cancellers—whatever makes sense for your business.

Colour-coded tags provide instant visual recognition, ensuring even busy staff can immediately spot when a booking needs special handling.

Team communication made simple 

No more important details getting lost in shift handovers or staff changes. All customer information stays with their profile, accessible to your entire team whenever it's needed.

This means new staff members can deliver service with the knowledge of veteran employees, ensuring consistency even as your team evolves.