Update 9

We've updated our core booking systems for all venues today, and with it, we've been able to add some major feature requests from our customers, many of which only possible due to those backend changes. Here's what's new!

Booking Logic and Yield Update

All venues are now using the latest booking logic and yield system, which has been designed to fix recurring issues in the old system while providing major speed increases and future stability.

Multi date and time events

Events can now have multiple dates, so you no longer have to keep cloning your events over and over, and just use one session for each "type" of event. This also keeps your public form much cleaner. You can also now specify exactly what time slots your events will run, allowing you to run an event at irregular slots.

Fixes for "Abnormal" Bookings

We've removed several ways that customers were able to get a booking that was able to bypass guest limits, use different guest types, or ignore session limits via editing a booking half way through the process. These were very difficult to catch in the old system.

Calendar now shows days as unavailable if all slots are booked

When a day has no more time slots available, the public calendar will now show that day as red automatically, and as green if slots become available again. This is a huge improvement for the customer experience, as they no longer need to click through and "search" for a date.

Reserve Tables For Ticketed Events

You can set ticketed events to reserve specific tables during the exact days and times the event runs, allowing you to assign parts of your venue to an event without needing to manually block out tables every time.

Major improvements to Debug: Now called "Troubleshooting"

We've renamed our debug mode to Troubleshooting - you'll find it in the main bookings bar. It's now a very helpful tool to work out why a time slot might be available (or not). Our previous debug mode showed around 5 different reasons why a booking might fail - our new ones shows over thirty.

Generate Gift Cards Through Admin Panel

You can now create "sales" of gift cards through the gift card section of the admin panel, giving you more options for selling in venue or comping, while keeping all the usual gift card features and generating receipts.

Session Capacity Groups

Previously you could only set capacity either for an individual session or the whole venue. Now, you can now group specific sessions together, and have them use a shared capacity limit. This is incredibly helpful for any venues that want to count certain types of booking separately from the main venue, like parties.

Accessibility is only shown when relevant

If you have accessible table picking enabled, we'll show the option for customers to pick only if the session yields to accessible tables. If a session has no accessible tables assigned, we no longer ask, skipping that unnecessary step.

Dragging and Combining tables on Gantt

Collapsing and Combining tables now fully work again on the Gantt on desktop machines. We've also added the option to disable drag / touch bookings for slower and older mobile devices.

Change The Visual Order to Sessions

If you have multiple sessions available when the customer is picking a time slot, you can now change the order they appear on the public form in the opening times section.

Customisable No Show Email

For venues who send out automatic no show emails, you can now change the text of the automatic no show email in your email settings. If left blank, this will continue to use the default email. This could be very helpful to remind customers you will be charging cards, etc.

Visual updates to venue layout and table chains pages

We've made our venue layout page easier to use and understand at a glance, as well as fixing both some bugs (like data changing as you enter it) and usability problems (like min and max being the wrong way around). We've also brought table chains fully into the new system and settings page.

Enquiry Form URLs

Our enquiry forms now generate a URL, which can be helpful for both linking to them directly on your website, or making them more visible on your booking form using session categories.

You can now set guest types to be unlimited rather than showing a max

Previously you had to put - and show - a maximum number for each guest type. You can now set guest types to be unlimited, in which case we'll just determine if a booking can be attempted based on your maximum global limit.

Notice: Mac OS Catalina no longer 100% supported (Backend Only)

Apple discontinued support for Catalina in 2024. As usual, we will continue to do our best to support older Mac OS systems, but because Apple ties browser updates to the operating system, we can no longer guarantee fixes to the backend, once Apple themselves have stopped updating your software. Most macs from 2017 onwards should be able to update though!

Other Fixes

Group codes (The Got a code?" button on public forms) no longer show if you don't have the feature enabled
Fixed an issue in deposit settings where you had to add guest types in a very specific order to avoid duplication
"Tickets remaining" now works correctly for ticket events
Duplicating sessions now also duplicate the deposit settings
Fixed 500 errors on deleting certain deposits and variable booking durations
Per Person deposits now display the title rather than simply per pax
Gift cards are correctly deducting the credit automatically if used on the booking form
Booking using coupons are now correctly showing the discount amount in all relevant places
"Disable Vouchers" option now correctly turns off gift cards and coupons from checkout
Fixed venues with long names having to deal with a squashed nav bar
Name saving is now working more sensibly on preorder forms
We now allow dashes in phone numbers
Enable feedback no longer visually unticks itself after save
Fixed a CRM issue where previous visit counts were showing incorrectly
Bookings can no longer be marked as no shows before the date of the booking - a common cause of missing bookings