In-Venue Customer Messaging

Send messages to customers that are currently inside your venue - keeping them informed and offering a sales opportunity

Start Your Free Trial

Plan Availability

Free Plan Included
Starter Plan Included
Gold Plan Included

Ready to get started?

Join thousands of venues using In-Venue Customer Messaging to grow their business!

No credit card required 15-minute setup

Related Features

Send Automated Post Visit Review Requests

Maximise your positive review amount while keeping negative reviews visible only to you using the exact system that's helped our own Board cafe become one of the best rated in the world.

Learn more

SMS Confirmations & Reminders

Reduce your no-show rate, remind customers of important dates, increase customer satisfaction and give yourself a backup against the dread "spam filter"

Learn more

Create Enquiry Forms, and Manage Responses

Embed or Link to your enquiry forms & capture customer information, add custom fields and respond directly within your BookingNinja control panel.

Learn more

In Venue Messages

Instantly communicate with customers while they're in your venue, allowing you to increase your sales and customer satisfaction.  

In Venue Messages is a powerful new feature that lets you send targeted communications to guests currently checked into your establishment. Whether through email or SMS, you can reach everyone in your venue simultaneously with important updates, offers, or information - all from a simple dashboard on your device.

Allowing you to enhance service without interrupting your customers' enjoyment.

What can you do with In Venue Messages?

Send timely notifications to guests currently checked into your venue. Some practical uses include:

  • Let customers know about last orders 15 minutes before closing time to drive those final sales
  • Remind guests when their booking slot is ending to ensure smooth transitions between groups
  • Announce spontaneous happy hour deals when you need to move specific stock
  • Notify everyone about surprise entertainment or events starting soon
  • Send weather warnings for outdoor seating areas
  • Alert guests about important updates (like kitchen delays)

Simple pricing

  • Email messages: Unlimited and included free for all customers
  • SMS messages: Charged at just 0.04p per message (which is the wholesale rate, we don't earn anything from this!)

Save time with templates

Create and save message templates for situations that come up regularly. With just a few clicks, you can notify everyone in your venue about important information - no need to type out the same message again and again!

Get your message across quickly and easily, whether you're reminding guests about last orders or promoting a special offer on that gin you overordered!



A Booking Platform for 2025, not 1995

Escape the clutches of antiquated booking platforms with their locked-in contracts and high fees. Go independent with BookingNinja and experience true power and flexibility.

;