Industry leading Customer Service
Customer service that protects your business, and emergency support offered as standard and team members who can help achieve your (booking related) dreams.
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Join thousands of venues using Industry leading Customer Service to grow their business.
Related Features
Booking Notifications
Get alerted to changes in your bookings by email, SMS or webhooks, so you don't have to stay glued to a screen all day.
Diagnose Problems With Our Booking Debug Tool
All accounts have access to our easy to use debug tool which allows you to see why time slots are or are not available on your public form.
Easy To Follow Guides and Help
Breeze through setup and take control of our powerful tools with our updated help centre. Now including video guides!
We understand that booking software isn't just another monthly subscription, it's a vital part of your business, so customer service is a vital part of ours.
Every paid account has access to live chat, which is our main method of support. You'll find us there from 9AM - 6PM every day within UK hours. Out of hours, we also offer emergency support and are monitoring the site status and emails at all times of the day.
But customer service isn't just about when we're open, it's about how we handle things too. Unlike bigger companies, we don't outsource CS to external companies in far off locations, we don't have robots do our work and we don't hire or work with anyone that hasn't previously worked in hopsitality and events alongside tech.
That means you'll always be speaking to people who know BookingNinja inside and out, and it means that problems we can't resolve on the spot go straight over to technical members to be logged and priotised. We update mulitple times a month with bug fixes, features and quality of life improvements.
See Industry leading Customer Service in action
More Ways to Run Your Venue
Every BookingNinja plan bundles these tools in. Take a look at what else you get.
WebsiteNinja
A full website builder with free design and setup.
Learn moreMemberships
Recurring subscriptions, member perks, and automated billing.
Learn moreMember Events
Let members host and fill their own events at your venue.
Learn morePre-orders
Guests choose food and drink before they arrive.
Learn moreOrder at Table
Scan-to-order from the table, straight to your kitchen.
Learn moreOnline Ordering
Delivery and collection orders from your own website.
Learn morePoint of Sale
A full till, kitchen display and cash-up, at no extra cost.
Learn moreStaff Rota
Build rotas, manage shifts, and share schedules with staff.
Learn moreFloor Plans
Draw your room, run service live, and let guests pick their table.
Learn moreWaivers
Waivers sent with every booking, signed per guest, chased automatically.
Learn moreGift Vouchers
Sell branded vouchers online, let groups chip in to one card, and manage every balance.
Learn moreAnalytics
Revenue, demand, attribution and forecasts. Zero spreadsheets.
Learn moreVenue Benchmarks
Free anonymous booking benchmarks across UK venues, refreshed nightly.
Learn moreDeposits & No-Shows
Deposits, prepayment or card capture, and charges for no-shows.
Learn moreSocial Graphics
Design posts and posters that auto-fill with your events.
Learn moreSoft Play
Age-band pricing, school-holiday sessions, and party payments.
Learn moreFree for Charities
Registered charities get the Gold plan free. Discounts for CICs.
Learn moreQuandoo Alternative
Quandoo is closing. Switch to direct bookings with hands-on migration.
Learn moreSee every feature
Browse the full BookingNinja feature list in one place.
All featuresA Booking Platform for 2026, not 1995
Escape the clutches of antiquated booking platforms with their locked-in contracts and high fees. Go independent with BookingNinja and experience true power and flexibility.