Manage Customer Feedback
Maximise your positive review amount while keeping negative reviews visible only to you using the exact system that's helped our own Board cafe become one of the best rated in the world.
Why Manage Customer Feedback?
Customer reviews are everything. They determine your ranking, your virality and really the fate of your business.
But a single bad experience can also really drag your score down, especially when you're new. That's what we found we started BookingNinja for our own business, so we created a system to maximise the amount of positive reviews while minimizing negative ones.
We've been using this feature in our Board Game Cafe, Playopolis, for five years, and it is currently one of the most reviewed 5 star rated board game cafes in the world, so we know it will work for you, too. Plus, it's available on all our packages.
Manage Customer Reviews Online with BookingNinja
BookingNinja online customer feedback management is, in fact, incredibly simple. We send your customers an email asking for feedback rating. If it's a good rating, then we send them to Tripadvisor, or wherever else you want them to go - your pick.
If it's a bad rating, we keep the feedback for you to view on our platform, but none of your other customers will ever see it.
Why Use Venue Feedback Management?
Customers are 3x more likely to review a venue when they get an email a few days later vs. being asked in venue.
You decide what a "good" or "bad" rating is, and where to send people for maximum exposure
Manually asking for reviews you think will be positive requires guesswork of if your guests had a good time. Our system finds out if they had a good time first, then acts accordingly.
Automated emails take the pain out of chasing for feedback.
Screenshots
Customer Feedback
Pick exactly where and when to send different review ratings
👀 See Also
Temporary Venue Closure
Close down different sessions or entire months of your venue within moments, and let customers know whey they aren't able to book on that day.
Easy Discounts & Coupons
Create discounts and coupons for money off whole or part of a booking deposit, set when discounts run or can be used, and make your own codes.
Unlimited, Configurable Team Accounts
Create, edit and remove access to an unlimited number of team members. Change accounts to be able to edit and view different parts of the site, or simply the app for team members.